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Healthwatch is now carrying out a follow-up investigation to identify if continence service user experience has improved or if further improvements are required.

Local Healthwatches have been set up across England to create a strong, independent consumer champion. Healthwatch Stockton-on-Tees will work with local people, patients, service-users, carers, community groups, organisations, service providers and commissioners, to get the best out of local health and social care services.

Healthwatch Stockton-on-Tees carried out an investigation in September 2017 to gather feedback from services users, family members and carers about their experiences of the continence service in Teesside. Based on this feedback Healthwatch made a number of recommendations for improvement to the service providers.

All feedback will be anonymous and will be used to help shape current and future service provision.

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