Community Health Ambassadors (CHA) is a project developed by the Tees Valley Clinical Commissioning Group (CCG) in 2015 to help it effectively engage and involve local people in the planning, development and commissioning of NHS health services.
Catalyst co-ordinate a team of 15 committed, informed and passionate volunteers who represent a wide range of communities across Stockton-on-Tees & Hartlepool.
Ambassadors aim to:
Seek and listen to the views, experiences and feelings of their communities on local health services
Ensure that the views of the public are properly reflected in the decision making of the CCG
Feedback to those taking part on how their comments have been used to inform and influence the work of the CCG
Raise awareness of health issues and keep people updated with changes to health services
Attend public engagement events on behalf of the community
Our ambassadors have successfully engaged with and 40 organisations and approximately 300 members of the public in 2020 to spread key NHS messages, improve services and patient experience.
Key messages, campaigns & services we focused on in 2020 include:
Social Prescribing Link Service
Cleveland Fire Support Network
Stockton Service Navigation Project
Public Health – Alcohol Awareness
Finding Me Project
My Creative Life
Keeping Teesside Connected
IMPACT on Teesside – IAPT services
NHS Flu Campaign
Alcohol Awareness Week
Trans Awareness Week
Covid-19 information – Vaccination, feedback, guidance
As part of the project, we host regular meetings to create a space for the ambassadors to network, and for local organisations to promote their health & wellbeing related services. If you provide a service which links in with health & wellbeing or community engagement, please contact Heather.Sykes@catalyststockton.org to promote your services at one of our monthly meetings.
National Recognition for Involving Patients in Improving Healthcare
The CHA project held an interactive workshop with our volunteers to get their tips and recommendations for other health services looking to use or implement a model similar to ours. The discussions from this workshop were captured using a ‘Graphic Recording’ artist from Creative Connection.
Click the image below to download the artwork.
More information about Community Health Ambassadors
If you have any questions or are interested in becoming a Community Health Ambassador volunteer please contact Heather Sykes on 01642 733906 or email Heather.Sykes@catalyststockton.org