Catalyst is looking to recruit a highly motivated individual with excellent communication skills to develop this new role of Care Home Navigator.
A key aspect of the role will be to support patient discharge from the University Hospital of North Tees and Rosedale Rehabilitation Centre and act as a link and source of knowledge between individuals and their families who are seeking a care home placement and the care homes that may be able to support that placement.
Salary: £25,000 per annum Hours: 37.5 hours per week
RESPONSIBLE TO: Health & Wellbeing Programme Manager
Catalyst is the leading voice for Stockton-on-Tees’ voluntary, community and social enterprise sector (VCSE). We work with all types of organisations, to find innovative solutions that help the sector continually improve and thrive. Catalyst offers a range of specialist support and benefits to its 300+ members and 600+ organisations in the borough.
Through the health and wellbeing programme, Catalyst have developed strong working partnerships with Stockton Borough Council, Hartlepool & Stockton CCG and North Tees & Hartlepool NHS Foundation Trust. This has enabled Catalyst to highlight the significant role the VCSE has in supporting people’s health and wellbeing and further develop community led programmes that meet the needs of the residents of Stockton-on-Tees.
The role of the Care Home Navigator is a new developmental role to ensure individuals and families seeking a care home placement have the information and support they need to make informed decisions.
A key aspect of the role will be to liaise with individuals and families, hospital staff and care home staff. The Care Home Navigator will work closely with the integrated teams from health and social care to support the people of Stockton to choose a suitable and available care home placement.
This post will have an office space at Catalyst House however it is envisaged that the majority of the time will be spent at the University Hospital of North Tees or Rosedale Rehabilitation Centre where arrangements will be made for ‘hot desking’.
The post will be for 18 months initially.
To support patient discharge from the University Hospital of North Tees and Rosedale Rehabilitation Centre for residents of the borough of Stockton on Tees. The post is particularly focussed around residents whose care needs require 24 hour residential or nursing care.
The Care Home Navigator is expected to be a link and source of knowledge between individuals and their families who are seeking a care home placement and the care homes that may be able to support that placement.
KEY RESPONSIBILITIES AND KNOWLEDGE:
The Care Home Navigator will;
Work with service users and families in a person-centered way to help facilitate and link the service user/carer to the right service at the right time.
Work closely with appropriate professionals to ensure the service user and family have access to timely care and support.
Keep accurate up-to-date records, including developing and maintaining fingertip information of care home details and contact numbers.
Have an understanding of the principles of person-centered care and long term conditions.
Have a basic understanding of care homes and the service they provide, specifically around needs that can be met within care homes.
Have an awareness, understanding and consideration for the emotional factors that could present when placing a person in long term care and managing this situation. Consideration to friends/family who may also require support.
Have an awareness of schemes and pilots in place to support discharges into care homes (consideration of capacity tracker, trusted assessor etc.)
Support people being discharged into care homes in a safe and timely manner.
Facilitate conversations that lead to positive outcomes for a person and/or family.
Support people/families in conversations with care home as required.
Work as part of a multi-professional team.
Have good communication skills and experience of dealing with complex or challenging situations.
Have a willingness to learn, develop and progress the role.
Provide reports and feedback to all partners regarding the development of the role.
It is expected that all staff members are enthusiastic, supportive and interested in each other’s work and that every member knows it is their responsibility to engender a positive and happy work environment. Staff are also expected to take seriously their own development and learning and to seek areas where they can develop their skills and knowledge further.
Specifically, the Care Home Coordinator will:
Attend supervision and appraisal sessions with the Health and Wellbeing Programme Manager
When possible attend weekly team briefing meetings at 9.15am on Mondays
Agree to take six days leave over Christmas as the office closes for the whole festive period
Attend Board meetings to report on the progress of the Programme as requested.
Further information about the role the recruitment process can be gained by contacting Sara Dalton, Health and Wellbeing Programme Manager. Email: firstname.lastname@example.org Call: 01642 733906.
Closing date for this post is 12 noon on Monday 15th April 2019.
Interviews will take place on Tuesday 30th April 2019.