COVID-19 Community Support Information, click here.

Available 7 days a week, 8am - 6pm

The coronavirus (COVID-19) situation has impacted the whole of society and in response, Catalyst has developed a ‘COVID Community Support Team’.

Our team is spearheading a major push to go out into communities to help people including those most vulnerable and the elderly.

Do you need help?

The Covid Community Support Team are here to help you through the coronavirus pandemic. If you are at staying at home because you are vulnerable or self-isolating then we can help with:

  • Shopping
  • Providing essential food supplies
  • Collecting up prescriptions
  • Walking or taking care of pets
  • Listening on the phone and giving emotional support
  • Sign posting you to places that can provide advice and guidance
  • Other practical help – let us know what you need and we’ll try to help.

We have an army of volunteers and brilliant voluntary, community and social enterprise organisations who are here to help and here at Catalyst we are determined to make it easy for you to get the help you need. All you need to do is call us on 01642 524500 or email us at

We are available 7 days a week 

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 4pm

You can call us yourself or if you know of someone who you think needs our help ask them if you can call us on their behalf.

Can you help?

We already have a group of brilliant Voluntary, Community and Social Enterprise (VCSE) sector organisations helping provide support:

If you are a VCSE organisation and you can help – then please get in touch using the contact details above – we’d love to hear from you. Demand is growing and we need more help!

If you are an individual and you have some time and would like to volunteer then please get in touch using the contact details above – we can put you in touch with one of the organisations we’re working with and together we can do so much more.


You can talk to one of our team:

7 days a week

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 4pm

call – 01642 524500

email –

Support for energy customers impacted by COVID-19

There has been an agreement reached between the Department for Business, Energy and Industrial Strategy and domestic energy supply companies setting out principles to support energy customers impacted by COVID-19. This is known as the BEIS / domestic energy supply companies: agreement.

Here is a list of the energy companies and contact details for your reference. If you are a family self-isolating and on a credit/smart meter, you can contact your supplier if you are running out of credit so they can support you appropriately.

  • British Gas – call 0333 202 9802
  • EDF – call 0333 200 5100
  • E.on – call 0345 052 0000
  • Npower – call 0800 073 3000
  • Scottish Power – call 0800 027 0072
  • SSE – call 0345 026 2658
  • Bulb – call 0300 303 0635
  • Co-op Energy – call 0800 093 7547
  • E Energy – call 0333 103 9575
  • Green Network Energy – call 0800 520 0202
  • Green Star Energy – call 0800 012 4510
  • Omni Energy – call 0113 457 3219
  • Ovo – call 0330 102 7517
  • Robin Hood Energy – call 0800 030 4567
  • Utilita – call 0345 207 2000