The Housing Reduction Act 2017 was the most significant legal reform to homeless legislation in decades, and in taking this legislation forward, Stockton-on-Tees Council have developed a strategy for the delivery of their services with a strong focus on early intervention and preventing the damaging effects of homelessness.

A key focus of their strategy is working in partnership, so they would like to take this opportunity to share with you the changes they have made to their service delivery, get your feedback, and collectively agree the priorities going forward.

To deliver the most effective housing solutions for their homelessness customers in an increasingly challenging and demanding environment, they understand that they will need to work creatively, to continue to meet customer expectations and achieve the best possible outcomes. As a valued partner they are seeking your help and views about how they can collectively make a difference, where possible remove obstacles, and identify different approaches and solutions to common concerns.

Crucially they are seeking the following outcomes from the Forum:

  • to identify and respond proactively to the “early warning signs” and behaviours of customers and their families experiencing or at risk of homelessness.
  • to plot the customer journey and unpick the customer experience examining the good and not so good elements to inform a service improvement plan.
  • to identify and explore how we can work collaboratively, utilising a broad spectrum of local expertise, knowledge and skills to drive service improvements and improve the customer experience.
  • to be well positioned to respond to emerging rough sleeper concerns.

They would be delighted if you are able to come along to the Forum to hear about the progress made to date and play a crucial role in shaping and informing future service provision.

Refeshments will be provided.

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