BT MyDonate is closing their charity platform on 30th June 2019.

“We’re really proud to have supported charities and fundraisers over many years. It’s been a tough decision to end MyDonate and we’re hugely grateful for the hard work and passion that people show in supporting great causes. You can see how we’ll continue to support charities through the link below. We know you’ll want to carry on fundraising with as little disruption as possible, so you’ll find some FAQs below with some more information. In the coming weeks, we’ll be working to ensure that you can best prepare for the closure. Thank you for using MyDonate. And we wish you every success with your fundraising ambitions in the future.” – BT Team

Frequently Asked Questions

1) Why are you closing the MyDonate platform?

We’re really proud to have supported charities in this way over many years. But there are lots of platforms available to raise money for your chosen charity or cause. Instead, we’re going to focus our investment on really helping our customers and communities understand, grow into and embrace the freedom of our exciting, technology-driven world. You can see how we’ll continue to support charities and the community below.

2) Which other commission free sites can I use instead of MyDonate?

Have a look at for comparisons of different online and social media fundraising options. Both Virgin Money Giving and JustGiving have offers for charities moving from MyDonate.

3) When is the last date that donations can be made?

Sunday 30 June 2019 is the last date you can make donations on MyDonate.

4) We’re a charity and take donations through MyDonate, what will happen after 30 June 2019?

Donations can still be made until midnight on 30 June 2019. After that we’ll stop accepting them.

5) What if my fundraiser ends after 30 June 2019?

You’ll still be able to accept donations through your page until midnight on 30 June 2019. After then we’ll stop accepting donations and send any funds you’ve raised to your chosen charity within 30 days.

6) What happens if I make regular monthly donations through MyDonate?

We’ll process your final monthly donation before midnight on 30 June 2019. We won’t take any more money from your card after then.

7) Can I transfer my raised funds to another donation site?

We’re afraid not. But you can keep collecting donations through MyDonate until midnight 30 June 2019 when we’ll process the funds you’ve raised. If you’d like to fundraise after then you’ll need to use another service.

8) How long will you keep my data after MyDonate closes?

We’ll keep any data in line with MyDonate’s Privacy Policy. We will be updating this soon to reflect the closure.

9) Will this affect Gift Aid?

No – charities will still get the Gift Aid they’re due, in the normal timescales.

10) How long will I have to get my charity’s data and donations?

We keep any data on the MyDonate website in line with MyDonate’s Privacy Policy.  All donations made up to midnight 30 June 2019 will reach charities within 30 days. And we’re working with HMRC to make sure all Gift Aid will be paid as quickly as possible.

11) Are you accepting new charities on MyDonate?

No – we’re no longer accepting new applications from charities.

12) What about charities who’ve recently registered?

We’re sorry, but we can’t process any new applications. We’ll return any documents you’ve sent us.

12) How will BT support charities in future?   

We have a long history of supporting charities and our people fundraise throughout the year. At the moment we:

1. are directly funding Barefoot CAS, a charity dedicated to enhancing the UK’s digital skills. The charity provides teachers with resources to help them teach the computing curriculum to primary school children. This year we’ve reached over two million children across the UK through this programme

2. have a long-standing partnership with Comic Relief – The Supporter’s Club – providing grants for ‘sport for change’ projects in the UK and overseas. To date over £8 million has been granted to over 70 projects

3. give our people the opportunity to donate some of their salary to a charity of their choice. Our award-winning payroll giving scheme is currently used by 12% of employees, who donate to over 1,800 charities

4. are a founding partner of the Geared for Giving campaign, a nationwide campaign to promote payroll giving to companies who don’t currently offer their employees a payroll giving scheme

have a long-running employee volunteering programme, which means our people can take up to three days a year to support causes they care about. In 2018 over 38% of our people volunteered their time.

Information taken from –

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