The role as a Community Health Ambassador is to help NHS Hartlepool and Stockton-on-Tees to engage people from the local community. This will include a specific focus on minority, marginalised and disadvantaged groups.

These groups and communities are particularly likely to be affected by health inequalities and deprivation, but traditionally have been less likely to have the opportunity to have their say in influencing the planning, development and buying (commissioning) of local health services.

The ICS recognises that it can do more to reach and listen to people who are less likely to engage with public bodies.

This is a particularly important area of work to the ICS, as health inequalities and deprivation in Hartlepool and Stockton are higher than the national average.

Collaborative working with minority, marginalised and disadvantaged local groups and communities will enhance the work of the ICS to improve overall health and reduce preventable disease and inequality across the Hartlepool and Stockton area.

Whilst specifically focusing on reaching people and groups under-represented in ICS decision-making, the ICS believes that this approach will also engage and involve those people and groups considered “easier to reach.”

This is an unpaid role, although relevant travelling and out-of-pocket expenses will be reimbursed.

The ICS is working closely with one of its voluntary sector partners to develop and manage the Community Health Ambassador role. Catalyst Stockton will recruit, train and support Community Health Ambassadors on behalf of the ICS


As a Community Health Ambassador, you:

  • Raise the profile of the ICS and its function
  • Seek and listen to the views of people who are seldom heard on behalf of the ICS. In doing so, take into account the diverse make-up of the local population and the health inequalities of the area
  • Develop on-going links and relationships with these people, groups and communities
  • Working to an agreed programme of activity:
    • Communicate information from the ICS about health issues, health projects, initiatives and programmes, as well as information relating to the development of new health services and changes to existing health services
    • Engage people, groups and communities in a way which is accessible to them to ensure that they have the opportunity to provide feedback to the ICS on their health priorities, health issues, health projects, initiatives and programmes, as well as information relating to the development of new health services and changes to existing health services
  • The programme of activity will be linked to:
    • Identification of local health priorities
    • Development of ICS commissioning intentions
    • Existing and future projects and activities of the ICS
  • Document and communicate feedback to the ICS via agreed mechanisms
  • Ensure that the views of those who do not readily engage are properly reflected in the decision-making of the ICS
  • Feedback to those individuals, groups and communities taking part on how their feedback has been used to inform and influence the work of the ICS
  • Attend Community Health Ambassador peer group meetings at agreed intervals
  • Maintain confidentiality and declare any conflicts of interest
  • Meet requirements relating to equality and diversity, including consideration of the protected groups defined in the Equality Act 2010
  • Adhere to governance and other requirements and standards relating to the role. These will be defined by the ICS and will be covered as part of the Health Ambassador training programme.

Our responsibilities

In return NHS Hartlepool and Stockton-on-Tees provide:

  • Appropriate training to equip you to carry out your role as a Community Health Ambassador
  • Appropriate support and advice
  • Forums & meetings to share feedback to influence and contribute to ICS plans and decision-making
  • The opportunity to regularly talk to us about how things are going and how your role could be further developed
  • The opportunity to meet up and talk with other Community Health Ambassadors in peer group meetings at agreed intervals
  • A named contact

Contact details:

Nigel Jessop (Volunteer Coordinator)


Mobile: 07375 388672

Telephone: 01642 733906


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