Title: Touchpoint Host
Salary: £25,471 part-time pro-rata
Hours: 1 x 22hrs, 1 x 15hrs
Contract Length: Permanent
As part of our commitment to improving our customers’ experience, you will be working as part of our team working in our Stockton store located on Stockton High Street giving our customers the best of what Thirteen has to offer in a place where everyone is welcome.
Our Touchpoint Hosts provide an exceptional, face-to-face customer experience ensuring that our customers’ needs are fully understood and resolved at the first point of contact, whilst promoting the full range of Thirteen’s products and services on offer and supporting our wider touchpoints team in handling contact through various channels including over the phone and online.
We’re not after robots though. We’re after individuals. Interesting people who are interested in people; who are positive and natural communicators with a helpful way about them. We’re looking for real people who are proud to work as part of Team Thirteen.
As a Touchpoint Host you will be predominantly focussed on and passionate about delivering great customer experiences within a retail-like environment. You will strive to always put our customers (existing & new) at the centre of what you do, no matter what challenges you might face.